POLICIES + ETIQUETTE

Your studio commitment.

Resources

FAQ's

We teach all of our classes to all levels; if you can get up and down from the floor unassisted then our group classes are accessible to you. So if the only time that works for you is noon on Tuesday, then go to that class, and know that everyone feels awkward at first. Also know this: no one is watching you (besides the teacher so he/she can help and assist you); each practitioner is dealing with their own challenges on their own mat. All of that said, there are some classes that tend to be less intimidating at first. These are: Peace, Yin, Yin + Yang, Restore and Luna Flow classes. If a class is listed as Experience is a Plus, it would likely not be the most fun hour of your life if you are brand new, but otherwise, just get to the studio and let us handle it from there!

INTRODUCTORY MONTH

2-HOUR YOGA 101

6-WEEK BEGINNERS FOUNDATIONS

Pretty much whatever you would wear to work out in, or maybe sleep in (ever notice how much yoga clothes look like jammies?). Here are a few hints: we hang upside down a bunch, so loose fitting t-shirts can lead to wardrobe malfunctions. Walmart tights are not as opaque as you might think. In hot classes, wet cotton can get heavy/bind, so we ask that you take this into consideration and look for moisture wicking fabrics.

Probably not if it a drop in, but it seems the studio norm that people what to know they have there spot guaranteed. Our studios only fit roughly 30 yogis, so it is possible we could have to turn someone away.. That said, it is a super-big help if you do pre-register because then we have an idea of how many students are attending and can set up the room to accommodate. Pre-registration IS required for special classes and workshops, they may be cancelled if you don’t! —so let us know you are coming!

CLASS ATTENDANCE + ONLINE RESERVATION POLICY
Though you can sign up for classes online, you must ALWAYS check-in at the desk before 10 minutes before class begins otherwise you will be marked as a “late cancel” and you reservation released. All “late cancels” are subject to a $5 fee/class pass deduction for each occurrence and settled before next class. Samatva Yoga reserves the right to refuse online sign-ups at our discretion. We only allow 50% of class space to be reserved online in advance so we always have room from walk-ins. Class reservations can be made up to 2 weeks in advance and you can remove yourself via your MBO account up to 1 hour before class starts. No class reservations/cancellation via email or phone. Our system automatically processes accounts in arrears every 30 days to your card on file.

Our MindBody Online software is real smart, but it cannot add. So for instance if you have an existing 10-class pass with 2 remaining punches, and then you get all excited about continuing your practice so you stock up and buy another 10-class pass, yes you do indeed have 12 classes total. But! The system can’t add so it uses up pass #1 first and then it starts pass #2. You can always go online and check out your account to be sure a purchase went though. Log in> My Info>> Purchase History >>>Voila!

Policies

ALL PURCHASES ARE NON-REFUNDABLE + NON-TRANSFERABLE
Please observe all terms of purchases - aka the fine print - and ensure it will work with your yoga schedule.

Events + Programs
All purchases are non-refundable unless Samatva Yoga has cancelled. In the event that you cannot make your reservation you have a couple of options. Failure to notify any absence or cancellation in writing - no phone messages - will automatically be charged after the 48 hour period.

48 Hours Before:

Transferred (in its entirety) to another individual for the same event + date.
Cancelled for a studio credit.

THANK YOU FOR UNDERSTANDING THERE ARE ABSOLUTELY NO EXCEPTIONS ON THIS POLICY AS IT EFFECTS THE EDUCATORS PAY AND THE ABILITY FOR OTHERS TO ENJOY THE SPOT YOU HAVE HELD

CANCELLING MASSAGES
If you should need to reschedule your massage appointment, please email us at register@yogasamatva.com We ask that you do so 24 hours prior to your scheduled appointment. All pre-paid appointments will be returned as a studio credit. If you are unable to notify us within this cancellation period, you will regrettably be charged in full for your missed service.

We suck at saying no, but here’s the really-really: All regular priced class passes expire six months after activation (1st class attended). An promotional passes (which busy specific time of the year) expire 3 months from purchase date unless otherwise indicated in the specific sale terms.

We offer multi-class passes (discounted classes) to reward those of you who come regularly to your mats and contribute energetically to the most classes. Our policy is that if you have a few leftover passes, we will carry them over if you buy a new pass. Example: you have one class left, you buy a five class pass, we update it to show you now have 6 classes in total. This HAS to be done manually – the system doesn’t do it automatically. Please keep this in mind when you buy your class passes. And thanks so much for coming when you can. We wish we saw more of you

After you have purchased your new pass, you will need to email to have your passes transferred or submit your request using the contact form.

All transfers must be done within 6 months of the original pass. Following that, all passes will not qualify for moving.

While we love to offer you mat storage, please understand that space is limited and you leave your mat at the studio as your own risk. Samatva Yoga will not be responsible for lost or stolen mats. All mats are to be tagged with updated and active status. One mat per Infinity Membership included @ 50% OFF the regular storage rate. If you use multiple studio locations a $10/monthly fee is applicable for additional mats. Mat storage is $10/month all other passes. Mats must be taken home during holds and may be considered abandoned and subject to donation without contact. All mats left 14 days after cancellation will also be considered abandoned.

In the course of your use of this site, you may be asked to provide certain information to us. At Samatva Yoga Studio, we know that you care how information about you is used and shared, and we appreciate your trust that we will care for your information sensibly. Samatva Yoga studios is the keeper of the information collected on the site and your information collected here will not be distributed to third parties or business affiliates without your prior consent.

In addition, on our in-studio intake forms you will see an option to stay informed via email communication from us regarding new products, promotions and other Samatva Yoga Studio related news. By providing your email address, you will receive these email communications. You will be able to unsubscribe at any time using a link provided in each email message or simply by contacting us and expressing this desire.

USE OF PROMOTIONAL CODES
Samatva will issue adjustment requests within 7 days only should you have missed your promotional discount. It is your responsibility to ensure your checkout receipt is correct before submitting the purchase. All refunds will be made as studio credits.

SALES
All price adjustments can be made within 7 days of purchase. Should you notice a price reduction on something you just purchased, you must submit your request to questions@yogasamatva.com. All requests must be made during the sale period to be considered.

COMBINING DISCOUNTS
You are not permitted to combine promotions + sales. Limit one per person unless indicated otherwise at the time of purchase.

SAMATVA $REWARDS
You cannot combine sales and promotions with Samatva $REWARDS unless otherwise indicated at the time of purchase. The use of these Samatva dollars are for regular priced services only. No merchandise discounts. Massage/Bodywork is limited to $10 per service. Redemption for $REWARDS begins once you have accumulated $20. Rewards can be used to pay late cancellation fees within 30 days only.

NON REFUNDABLE + NON TRANSFERRABLE
Class Cards: Classes remaining past an expiry date can be carried over with the purchase of your next pass - within 6 months only. The Prana Pass Introductory Month Unlimited has an expiry of 30 days from the date of activation. Each pass will indicate the expiry/activation date at the time of purchase.

EXPIRY DATES
Each pass will indicate the expiry/activation date at the time of purchase. You can check your MBO profile to see all dates on your passes.

INTRO OFFER
Introductory Month Unlimited has an expiry of 30 days from the date of activation.

Your Studio Commitment

Arrive on time. We reserve the right to deny class entry to anyone, who arrives after the scheduled class start time.
Place shoes neatly on shelves or under coats depending on your studio location. Our floors are shoe free.
Check in BEFORE entering practice space with your membership card.
Lost or Forgotten Membership cards. A $5 fee is required to replace your card & will be done before taking class. One exception will be available per student. Photo id may be required.
You may not allow any other person to use your membership or its benefits. Doing so may result in suspension or cancellation, with any outstanding balance immediately due and payable.
Inform your teacher of any injuries or if you are new to yoga prior to each class.
Cell phone ringers MUST be turned off as soon as you check-in for class so as not to disturb other classes.
Studio practice rooms are silent. Enjoy this quiet time for your meditation &/or pranayama practice.
Align your mat to a sticker and prepare your spot with all props you may need. Not sure what? Ask your educator.
Nothing in the studio except items used directly in class. No personal belongings permitted in practice spaces.
Help out your friends. As a community member, please help those that look confused or unsure. Thanks!
Please keep noise and voices to a minimum while waiting for, or leaving classes.
Do not enter a class late or leave early without giving the teacher prior notice. We want to make sure you’re ok.
Attend class in good health (no colds/seasonal illnesses please) and in good hygiene.