Policies + FAQ's
Resources
All new students – and yes, we are all students of life! – enjoy the opportunity to try our Introductory Month Prana Pass. If you haven’t already, please be sure to take advantage here. $5 Upgrade Fee for all Suspension Yoga classes
BEGIN YOUR JOURNEY
Any credit given on a gift card is considered cash. Lost gift cards are lost cash we can not honour them on file.
SHOP GIFT CARDS
Suspension Yoga™ offers an energizing and relaxing way of exercising, through inversions and aerial movements that leave you feeling relaxed while experiencing a full body work out.
READ MORE
Pre-Natal, Baby + Me, $5 Kids Yoga + $7 Teens Yoga. Learn more about these classes, when they are schduled + how to attend!
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Samatva $REWARDS are earned through online class bookings, purchases, referrals and online appointment booking. Redemption for $REWARDS begins once you have accumulated $20. They are just like bucks!
LEARN MORE
All Samatva Yoga locations stock the full line of doTerra Essential Oils, Blends, Spa, Cleaning, Accessories etc. Infinity Members enjoy 10% off retail pricing too! Shop and don't worry about joining + waiting for the mail. It's instant (plus, you can sniff them first!)
MORE ABOUT DOTERRA
FAQ's
INTRODUCTORY MONTH
2-HOUR YOGA 101
6-WEEK BEGINNERS FOUNDATIONS
Probably not if it a drop in, but it seems the studio norm that people what to know they have there spot guaranteed. Our studios only fit roughly 30 yogis, so it is possible we could have to turn someone away.. That said, it is a super-big help if you do pre-register because then we have an idea of how many students are attending and can set up the room to accommodate. Pre-registration IS required for special classes and workshops, they may be cancelled if you don’t! —so let us know you are coming!
CLASS ATTENDANCE + ONLINE RESERVATION POLICY
Though you can sign up for classes online, you must ALWAYS check-in at the desk before 10 minutes before class begins otherwise you will be marked as a “late cancel” and you reservation released. All “late cancels” are subject to a $5 fee/class pass deduction for each occurrence and settled before next class. Samatva Yoga reserves the right to refuse online sign-ups at our discretion. We only allow 50% of class space to be reserved online in advance so we always have room from walk-ins. Class reservations can be made up to 2 weeks in advance and you can remove yourself via your MBO account up to 1 hour before class starts. No class reservations/cancellation via email or phone. Our system automatically processes accounts in arrears every 30 days to your card on file.
Heck yeah!! But here’s the deal, depending on your injury you might want to begin with a private lesson. We are happy to meet with you one-on-one to help modify the practice for you. Then, you can return to regular group classes with an understanding of how modifying the postures can help you heal.
We do BOTH. We are an interdisciplinary studio that believes there are many paths to the same destination. It’s great to learn the benefits of all ways.
We have $2 loaner mats, $2 towels and complimentary filtered water and teas.
DOWNTOWN | There is free street parking within the few blocks off Division + Princess streets. Nearby there are pay meters (no charge after 6pm!), please do not use the Metro parking lot or Princess Towers lot as you risk towing.
WEST END | We are blessed with our own parking lot here! No searching necessary.
Policies
CLASS ATTENDANCE + ONLINE RESERVATION POLICY
Though you can sign up for classes online, you must ALWAYS check-in at the desk before 10 minutes before class begins otherwise you will be marked as a “late cancel” and you reservation released. All “late cancels” are subject to a $5 fee/class pass deduction for each occurrence and settled before next class. Samatva Yoga reserves the right to refuse online sign-ups at our discretion. We only allow 50% of class space to be reserved online in advance so we always have room from walk-ins. Class reservations can be made up to 2 weeks in advance and you can remove yourself via your MBO account up to 1 hour before class starts. No class reservations/cancellation via email or phone. Our system automatically processes accounts in arrears every 30 days to your card on file.
ALL PURCHASES ARE NON-REFUNDABLE + NON-TRANSFERABLE
Please observe all terms of purchases - aka the fine print - and ensure it will work with your yoga schedule.
Events + Programs
All purchases are non-refundable unless Samatva Yoga has cancelled. In the event that you cannot make your reservation you have a couple of options. Failure to notify any absence or cancellation in writing - no phone messages - will automatically be charged after the 48 hour period.
48 Hours Before:
- Transferred (in its entirety) to another individual for the same event + date.
- Cancelled for a studio credit.
THANK YOU FOR UNDERSTANDING THERE ARE ABSOLUTELY NO EXCEPTIONS ON THIS POLICY AS IT EFFECTS THE EDUCATORS PAY AND THE ABILITY FOR OTHERS TO ENJOY THE SPOT YOU HAVE HELD
CANCELLING MASSAGES
If you should need to reschedule your massage appointment, please email us at register@yogasamatva.com We ask that you do so 24 hours prior to your scheduled appointment. All pre-paid appointments will be returned as a studio credit. If you are unable to notify us within this cancellation period, you will regrettably be charged in full for your missed service.
We suck at saying no, but here’s the really-really: All regular priced class passes expire six months after activation (1st class attended). An promotional passes (which busy specific time of the year) expire 3 months from purchase date unless otherwise indicated in the specific sale terms.
We offer multi-class passes (discounted classes) to reward those of you who come regularly to your mats and contribute energetically to the most classes. Our policy is that if you have a few leftover passes, we will carry them over if you buy a new pass. Example: you have one class left, you buy a five class pass, we update it to show you now have 6 classes in total. This HAS to be done manually – the system doesn’t do it automatically. Please keep this in mind when you buy your class passes. And thanks so much for coming when you can. We wish we saw more of you 
After you have purchased your new pass, you will need to email to have your passes transferred or submit your request using the contact form.
All transfers must be done within 6 months of the original pass. Following that, all passes will not qualify for moving.
Samatva shall not be liable for the loss of or theft of, or damage to, the personal property of member or guests, including items left in lockers + mat storage, at the desk or elsewhere in the studio. Please avoid bringing valuables onto studio premises. We will always do our best to help you find it however.
While we love to offer you mat storage, please understand that space is limited and you leave your mat at the studio as your own risk. Samatva Yoga will not be responsible for lost or stolen mats. All mats are to be tagged with updated and active status. One mat per Infinity Membership included @ 50% OFF the regular storage rate. If you use multiple studio locations a $10/monthly fee is applicable for additional mats. Mat storage is $10/month all other passes. Mats must be taken home during holds and may be considered abandoned and subject to donation without contact. All mats left 14 days after cancellation will also be considered abandoned.
If you are 16 years of age or younger, you must be accompanied by a parent/guardian in order to attend classes at Samatva Yoga. If you are under 14, you are not permitted to attend hot yoga classes.
In the course of your use of this site, you may be asked to provide certain information to us. At Samatva Yoga Studio, we know that you care how information about you is used and shared, and we appreciate your trust that we will care for your information sensibly. Samatva Yoga studios is the keeper of the information collected on the site and your information collected here will not be distributed to third parties or business affiliates without your prior consent.
In addition, on our in-studio intake forms you will see an option to stay informed via email communication from us regarding new products, promotions and other Samatva Yoga Studio related news. By providing your email address, you will receive these email communications. You will be able to unsubscribe at any time using a link provided in each email message or simply by contacting us and expressing this desire.
Our system will process all studio profiles with amounts owing every 30 days to the provided billing information on your studio profile. Accounts with aging balances (90 days) are subject to collections.
USE OF PROMOTIONAL CODES
Samatva will issue adjustment requests within 7 days only should you have missed your promotional discount. It is your responsibility to ensure your checkout receipt is correct before submitting the purchase. All refunds will be made as studio credits.
SALES
All price adjustments can be made within 7 days of purchase. Should you notice a price reduction on something you just purchased, you must submit your request to questions@yogasamatva.com. All requests must be made during the sale period to be considered.
COMBINING DISCOUNTS
You are not permitted to combine promotions + sales. Limit one per person unless indicated otherwise at the time of purchase.
SAMATVA $REWARDS
You cannot combine sales and promotions with Samatva $REWARDS unless otherwise indicated at the time of purchase. The use of these Samatva dollars are for regular priced services only. No merchandise discounts. Massage/Bodywork is limited to $10 per service. Redemption for $REWARDS begins once you have accumulated $20. Rewards can be used to pay late cancellation fees within 30 days only.
NON REFUNDABLE + NON TRANSFERRABLE
Class Cards: Classes remaining past an expiry date can be carried over with the purchase of your next pass - within 6 months only. The Prana Pass Introductory Month Unlimited has an expiry of 30 days from the date of activation. Each pass will indicate the expiry/activation date at the time of purchase.
EXPIRY DATES
Each pass will indicate the expiry/activation date at the time of purchase. You can check your MBO profile to see all dates on your passes.
INTRO OFFER
Introductory Month Unlimited has an expiry of 30 days from the date of activation.
Your Studio Commitment
- Arrive on time. We reserve the right to deny class entry to anyone, who arrives after the scheduled class start time.
- Place shoes neatly on shelves or under coats depending on your studio location. Our floors are shoe free.
- Check in BEFORE entering practice space with your membership card.
Lost or Forgotten Membership cards. A $5 fee is required to replace your card & will be done before taking class. One exception will be available per student. Photo id may be required. - You may not allow any other person to use your membership or its benefits. Doing so may result in suspension or cancellation, with any outstanding balance immediately due and payable.
- Inform your teacher of any injuries or if you are new to yoga prior to each class.
Cell phone ringers MUST be turned off as soon as you check-in for class so as not to disturb other classes. - Studio practice rooms are silent. Enjoy this quiet time for your meditation &/or pranayama practice.
- Align your mat to a sticker and prepare your spot with all props you may need. Not sure what? Ask your educator.
- Nothing in the studio except items used directly in class. No personal belongings permitted in practice spaces.
- Help out your friends. As a community member, please help those that look confused or unsure. Thanks!
- Please keep noise and voices to a minimum while waiting for, or leaving classes.
- Do not enter a class late or leave early without giving the teacher prior notice. We want to make sure you’re ok.
- Attend class in good health (no colds/seasonal illnesses please) and in good hygiene.
