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We have a 2-hour cancellation policy. This policy is to ensure that fellow students are able to access class spots and teachers/studio are fairly compensated for their classes. Class sizes are restricted capacity due to Covid-19 social distancing measures. Late Cancellations + No Shows will be charged as though the class was attended for class cards + a $5 fee (late cancel)/$10 (no show) for unlimited/trial membership holders. We are unable to make exceptions to these policies and ask that you book only when you are planning on attending your booking. We appreciate your consideration.
We have spots in each class for you to request to be the next person added. This is referred to as our waitlist. If a student removes an in-studio booking, waitlisted students will be placed in class FIRST - and in order! You can be moved off the waitlist and placed in class up to 30 minutes prior to class start. Once in class, the Late Cancellation + No Show policy goes into effect. You can remove your waitlisted request at any point (the same way you booked it) - especially if you can no longer attend class or it is getting too close for travel time to the studio. We are unable to make exceptions and/or reservation changes via phone or email requests.