All purchases are non-refundable and non-transferable. All reservations for any private session/appointment are to be made online at least 24 hours in advance + require a valid credit card number with an expiration date. This applies even if you intend to pay with a gift card. If you should need to cancel your appointment – we have a 24 hour cancellation policy, please email us at [email protected] or simply log in to your MBO profile and cancel yourself. We are unable to cancel appointments with less than 24 hours notice. All pre-paid appointments will be returned as a studio credit. If you are unable to notify us within this cancellation period, you will regrettably be charged in full for your missed service. We are unable to make exceptions to these policies and ask that you book only when you are planning on attending your booking. We appreciate your consideration.