All purchases are non-refundable and non-transferable. All reservations for any private session/appointment are to be made online at least 24 hours in advance + require a valid credit card number with an expiration date. This applies even if you intend to pay with a gift card. If you should need to cancel your appointment - we have a 24 hour cancellation policy, please email us at register@yogasamatva.com or simply log in to your MBO profile and cancel yourself. We are unable to cancel appointments with less than 24 hours notice. All pre-paid appointments will be returned as a studio credit. If you are unable to notify us within this cancellation period, you will regrettably be charged in full for your missed service.